Maintenance and Repair

Except specials, all The One Jewellery products come with a one-year warranty from the date of purchase. If maintenance is required during the maintenance period, a valid receipt must be presented, otherwise the relevant fees will be charged to you.

To keep your jewelry looking bright, follow our care instructions for daily care.

Product warranty covers various production defects. Please note that natural cracks and minor imperfections in natural semi-precious stones are normal and are not considered manufacturing imperfections.

Repair service does not cover special price items, and does not apply to general wear and tear, accidental damage, loss of gemstones, tarnishing and damage caused by others. Common examples are as follows:

. Discoloration due to exposure to strong chemicals or harsh environments, including but not limited to swimming pools, hot tubs and hot springs.., etc. wait,

. The The One Jewellery products decorated with natural gems and gold can not be placed in silver washing water, and maintenance due to the above problems will be considered Human misuse theory.

. If the claws and the chain are worn out over time and need to be rebuilt, it is normal wear and tear.

. Gems fall off or are lost.

If you need to repair the product due to the above conditions or the maintenance period has expired, The One Jewellery is happy to provide you with a fee-based repair service. Whether the product can be repaired depends on the style and damage. After repair, there may be slight differences from the original appearance. We must first check the product to understand the situation. The relevant cost depends on the product and the actual situation of the repair.

In case of any disputes, The One Jewellery reserves the right of final decision


    Amoy Plaza

    九龍灣淘大商場 1 期 1樓 F7 商店
    Shop No F7, 1/F, Phase 1, Amoy Plaza
    營業時間: 12:00am – 8:30pm
    電話:852 2778 0008
    致電:852 6306 6971
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