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Privacy Policy


The following terms apply to The One Jewellery Company(Hereinafter referred to as "The One Jewellery"Or "we") provide digital services (hereinafter referred to as "services") on any online websites and applications and other platforms. The terms of this privacy policy apply to data access activities of all mobile devices, including but not limited to computers, mobile Phone, tablet and TV.The One Jewellery The personal information you provide will be kept confidential and only authorized persons can access it. Under any circumstances, we will not disclose your personal information to third parties without your consent. In addition, this clause also sets out how we useCookiesAnd other technical related information.


Collect personal data

According to you and The One Jewellery During the interaction and use of the service, we will collect some personal information about you. These interactions and services include but are not limited to purchasing products, filling out and submitting forms, submitting user reviews, and communication activities on social media platforms.

• You have the opportunity to provide us with the following information:

• Personal information (such as name, date of birth and gender);

• Contact information (such as postal address, email address, and phone number);

• Payment information (such as your credit or debit card number, expiry date, shipping address and billing address);

• Participate in relevant records of surveys or activities organized by us;

• Correspondence records of contacting us via telephone, email or other means;

• Your shopping preferences, including any authorization and information you give us when you subscribe to our newsletter or register for a member account.

• The following information will be automatically collected by the system:

• System information when you use the service, including but not limited to browser and device;

• IPThe address, the website from and the footprint of the service, including but not limited to viewing page records, visiting date and time, viewing/Click on/Products added to the shopping basket and purchase records;


• Information received from third parties

When you use social media platforms, or The One Jewellery When using our services through websites and outside of the application (hereinafter referred to as "third parties"), these websites will share some of your personal information with us. The information received from third parties includes but is not limited to:

• Content you have viewed or interacted with;

Advertising content that you have viewed or clicked on;

• YoursIPAddress, registered beacon orGPS(Geographical location) signal;

• All public information;

Big data analysis (non-personal data) used to supplement existing data, including but not limited to demographics and wealth indicators.

You can view more relevant privacy policy clauses on the third-party platform, such as modifying the settings of personal privacy settings.


Legal use of data

We will process and use your personal data for the following purposes as permitted by law:

Fulfill the contract, or take steps related to the contract, including completing your order. This includes:

Process orders, register accounts, use services or participate in activities;

Provide services, follow-up services or other account issues;

Communicate with you (including via email and SMS) or provide customer service;

Verify identidy;

• To notify you about changes to our terms or policies.

To protect our business development and legitimate interests, some special terms are listed below:

We will use your personal information to provide designated products and services and respond to comments or complaints received;


We will strictly monitor the quality of our services and use your personal information as part of the monitoring indicators to optimize our products, content, website, and service quality

We will analyze your personal information and provide personalized products and services;

We will use the information provided by you to follow up any related complaints received on our website, products or services;

We will quote relevant information for legal claims, regulatory and other legal investigations (including disclosure of relevant information for handling legal proceedings or litigation);

With authorization, we will use your personal data for:

Send our latest newsletters and other promotional materials, and check whether these materials have been successfully sent to you and the status of their clicks to help us get in touch with you more effectively;

placecookieAnd use other similar technologies (refer to "Cookies”And the corresponding immediate notification) to develop personalized content and promotion for you to improve the quality of our services;

Invite you to participate in market research (requires authorization) and in other cases where authorization is required, we clearly explain the purpose of using this information. For purposes required by law: to assist the government or law enforcement agencies in accessing relevant information for investigation.


• Safeguard legal rights

We have carried out a balance test on all data processing in accordance with legal rights and have described the above. Welcome to contact us for any information about the balance test.


Sharing data rules

After your authorization (if necessary), we will share your personal information with trusted third-party service providers, related companies and departments, partners, sponsors, agents and other organizations under specific circumstances. including but not limited to:(i) Conduct research and analysis; (ii) Create marketing content; (iii) Provide customer service; (iv) Assist in marketing; (v) Complete the bill; (vi) Process payment; (vii) Maintain service (viii) To deal with disputes; (ix) Maintain the database. In all cases, the third party must clearly followThe One JewelleryThe terms of the privacy policy of the company keep data confidential and maintain the same level of security. We will not need to obtain prior authorization when sharing your personal data in the following situations:

• byFacebookorGoogleWait for third-party platforms to send you our direct marketing promotion;

• Conduct legal procedures, such as responding to court requests or subpoenas, and requests from government law enforcement agencies;

Cooperate with third parties to implement our policies and terms of use, check for potential illegal activities (such as infringement or fraud), and protect the safety of other users when using the service;

When we or one of our parts undergo business transformation, such as mergers, acquisitions, or asset sales.


Time to save data

We will process and save your personal data for marketing purposes. If you do not want us to continue to save relevant information, you can ask us to stop this action at any time, and we will respond to these requests in a short time. In addition, we will record these requests, such as stopping sending direct marketing materials and keeping your personal information for a long time, so that we can provide services in response to your requests in the future.

We will save the relevant information for processing orders or complaints3year.

• Relevant information for processing registered accounts, except for the above cases, we will save3year.


My rights

You have the right to request us to provide a copy of the relevant personal data; to correct, delete or restrict the use of any part of the personal data; format the collected personal data, and request us to share these data to another designated controller.

Under certain circumstances, you can object to our processing of relevant personal data (especially when there is no need to process orders or other legal requirements, or refuse us to use this information for direct marketing promotion).

These rights are subject to certain conditions. For example, if the processing of your request will reveal the privacy and personal information of others, which will infringe the rights of third parties (including our rights), or if you request us to delete data Involving legal issues, in order to protect our legitimate rights and interests, these requests will be rejected, and the reasons will be explained to you in the follow-up reply.

When we ask you to provide personal information to comply with legal requirements, such information must be provided: If we fail to provide this information, we will not be able to process the contractual relationship with you or perform any legal obligations.


Withdraw data authorization

We always respect the wishes of our customers, and you can revoke the authorization of personal data at any time, although there may be other legal basis to prove the necessity of storing and processing relevant data, such as the reasons described above. According to our legitimate rights and interests, in certain specific circumstances, we may be exempt from obtaining authorization to send you marketing promotions directly.

You have the right to stop receiving our direct marketing promotion at any time. This can be done by clicking on the unsubscribe link in our e-mail or contacting us in the methods provided below.


Data protection measures

We use the personal data obtained through the management of electronic procedures that are physically stored to prevent illegal personal data theft, protect the security of the data, and ensure the reasonable use of all data. These protection measures will vary according to the sensitivity of personal data. Although we have taken appropriate protective measures to prevent illegal theft of personal data, we cannot assure you that there is absolutely no risk of your personal data being disclosed, altered or destroyed in ways other than this privacy statement.



When you use the service, we may store some information on your device (commonly referred to as "Cookies"Or other similar technologies). CookiesThe information transmitted by a single website to your hard drive and stored, sometimes tracking your trace on that website.CookiesCannot be accessed by other servers, which means that they cannot be used to track your presence on the Internet.

CookiesCan be classified according to the following rules:

Absolute necessityCookies- These onesCookiesIt is used for technical reasons and is necessary to enable our website for efficient operation, so that visitors can easily browse our website and use specific functions. For example, this includes those that allow you to log in to the secure area of our website, make purchases or use electronic billing servicesCookies. If theseCookiesIf blocked or disabled, we will not be able to provide you with some of the functions of the website, and you may not be able to use our online services. These onesCookiesNo information about you that can be used for marketing purposes will be collected.

performanceCookies- These onesCookiesUsed to obtain statistics about the number of visitors to our website; and how visitors use our website, such as which pages are most popular. These data are aggregated and will not be used to identify individuals. This type of information allows us to continuously improve our website to provide our customers with a better online experience (for example, to make it easier for users to find what they are looking for). These onesCookiesNo information about you that can be used for marketing purposes will be collected.

FeatureCookies- These onesCookiesUsed to improve the functionality of our website and make it easier for visitors to use. They help us identify you as a repeat visitor to our website and help us remember your online preferences. For example, language preference, whether to log in as a registered member of our website, recent site searches, and the information you entered on our website before, so theseCookiesThe information collected can help you save time. By using your usage data records, you can display suitable content faster when you next visit our website.

Advertising/TargetCookies- These onesCookiesUsed to identify you online, and to collect information about your online activities and browsing habits (including the webpages you have visited and the links you have followed, including links from electronic direct marketing messages). We may combine this information with other personal information we collect about you (for example, information collected through our website) to create a user profile for you. These onesCookiesCombining any files that we may create for you can help us make our website, mobile apps, and advertisements displayed on third-party websites more relevant to you (that is, by helping us tailor our content , Marketing communications, offers and advertisements to make you interested).

•CookieIt can also be classified according to the storage time on your hard drive. "ConversationCookies"Is short-termCookies, Only stored in the memory of your computer during your visit to our website, and "persistentCookies"Will remain in the computer’s memory for a period of time, even after closing the browser.


Manage and removeCookies

If you use our service through a browser, you can use it at any timeCookiesPreference Center changes yourCookiesPreference and revoke authorization.

The "Help" section on the browser menu bar provides more information aboutCookiesInformation, including preventing browsers from accepting newCookies, Delete oldCookies, After receiving newCookiesReceive notifications when and completely disableCookies

If you use our service through the app, you can follow the instructions in the app to change yourCookiesAuthorization. In addition, you can also learn about the settings to prevent customized advertisements and reset the advertising logo in the operating system.


Supervise personal data

All personal data collected through visits to websites, inquiries and exchanges, and purchases of goods will beThe One Jewellery Company Supervision, our contact information will be detailed below.


How to contact us

We hope to answer your questions about the processing and storage of personal data. If you have doubts about how we handle your personal data, or do not want to continue to receive direct marketing promotions, you can send an email toinfo@theonejewellery.storeOr call:2770 9994 To our customer service department.


Change privacy policy

We will update this clause from time to time. When an important update is about to happen, we will mark it in a prominent place when you use our service, or send an email to notify you. In addition, we recommend that you review these terms regularly to better understand how we collect, use and share these personal data.