Free shipping on orders over $500 in Hong Kong and Macau

Refund policy

Owned bywww.theonejewellery.storeThere is no refund for purchased products. 


For hygienic reasons, all earring products are not refundable.


There are no returns or refunds for all customized products. 


If there is any loss or damage when the product arrives, please collect it5Contact the customer service team via email within days (including public holidays) and attach your order confirmation number. No claims will be accepted after this period. Please return the items in their original condition: All items must be in original packaging and unused. If the item has been used and worn out, no return or exchange service will be accepted. 


Please note that inThe One JewelleryYou are still responsible for the package until you receive the package that needs to be returned or exchanged. In order to protect your interests, we recommend that you use traceable transportation services to avoid losing packages. We recommend that you use postal or courier services to ensure the value of your goods. The One JewelleryWill not bear any additional costs due to returns or exchanges, including transportation, taxes or any other costs. 


You will be responsible for all shipping and taxes arising from any return or exchange. Please also note thatThe One Jewellery Any shipping and taxes paid on the original order will not be refunded. You can also return your goods to our store, and our staff will be happy to assist you with the exchange service. 


To arrange a return or exchange, please contact us by email: 


If there is any dispute,The One JewelleryThe final decision is reserved.